Many organizations use chatbots for customer service by supporting customer queries and messages. These chatbots are efficient for resolving simple and repetitive issues; therefore, freeing up human agents so they can focus their time on more complex problems.
For many years, governments and their agencies have looked for innovative ways to better deliver its services to the public. By observing how AI chatbots have helped increase operational efficiency and cost savings in the private sector, there is significant potential in AI chatbots for the government and public sector.
Conversational AI vs. Traditional Rule-Based Chatbots What is the difference between traditional rule-based chatbots and conversational AI chatbots? There is a popular belief that chatbots are all equal; however, this is not the case. While some chatbots are simple programs, some are powered by conversational AI (artificial intelligence) – making them highly intelligent programs. Before […]