According to Wikipedia, a chatbot or chatterbot is a software application used to conduct an on-line chat conversation via text or text-to-speech, in lieu of providing direct contact with a live human agent. Most chatbots on the internet operate through a chat or messaging interface through a website or inside of an application.
With this basic understanding of what a chatbot is, we can start to differentiate between traditional chatbots and more intelligent conversational AI chatbots.
For a comparison of the features between conversational AI chatbots and traditional rule-based chatbots, visit our Conversational AI page. Here is a simple example of how a conversational AI chatbot would behave and how a rule-based chatbot would behave:
If traditional chatbots are basic and rule-specific, why would you want to use it instead of AI chatbots? Conversational AI chatbots are very powerful and can useful; however, they can require significant resources to develop. In addition, they may require time and effort to configure, supervise the learning, as well as seed data for it to learn how to respond to questions.
Moreover, chatbots help augment human agents, and free up time for them to do more complex tasks. Traditional chatbots can be useful for limited scope topics, such as frequently asked questions (FAQs).
In addition, we are seeing a significant adoption of conversational AI chatbots in various industries to help augment humans and increase communication channels. Neurosoph, using its Specto AI platform, built two conversational AI chatbots for the Government of Massachusetts: COVID-19 chatbot and MyVax Records chatbot. Combined, these chatbots have over 1.7 million chatbot interactions, over 92% of interactions that meet the needs of the visitor, and over 90 topics (or intents) available to respond to visitors – thus, helping to alleviate the volume of calls to the state call center.
NeuroSoph is an end-to-end AI software and services company that has over 30 years of combined experience in the public sector. We are highly skilled and knowledgeable experts in AI, data science, strategy, and software. Using NeuroSoph’s proprietary, secure and cutting-edge Specto AI platform, we empower organizations with enterprise-level conversational AI chatbot solutions, enabling more efficient and meaningful engagements.
For more information about our product and services, please contact us today – lets extend intelligence in your organization.