Why NeuroSoph?

NeuroSoph’s Specto AI platform builds custom-tailored conversational AI chatbots

Trusted Government Provider of Enterprise Conversational AI

3.2M+

clicks

Chatbot
Clicks

90.2K+

interactions

Chatbot
Interactions

92%+

automating

Automating of
Routine Questions

450K+

messages

Chatbot
Messages

NeuroSoph provides a cutting-edge AI platform that empowers organizations with enterprise-level intelligent chatbot solutions, enabling more efficient and meaningful customer engagement across multiple business units while maintaining the highest standards of security and compliance.

NeuroSoph’s Specto AI platform builds custom-tailored conversational AI chatbots that are trained with your industry-specific data and can augment any customer interaction, improve productivity, and resolve requests faster than ever in your organization.

NeuroSoph’s team has over 30 years of combined experience in the public sector and are highly skilled and knowledgably in AI, software, and data science. Our unique approach and process results in scalable, more intelligent chatbot solutions that provide a seamless customer experience and is adaptable to tomorrow’s needs – thus, increasing the customers return on investment (ROI), as well as return on data (ROD).

NeuroSoph provides a valuable end-to-end chatbot solution that includes the Specto AI chatbot platform, implementation and integration with other systems or databases.

Our Core Competencies include:

AI light blue

Artificial Intelligence (AI)

deep learning light blue

Machine and Deep Learning (ML)

Natural Language Processing Light Blue

Natural Language Processing

AI chatbot light

Conversational AI Chatbots

OCR light

Image Processing and Computer Vision

computer vision

Optical Character Recognition (OCR)

system integration

Analytics and System Integration

project management

Project Management

strategy

AI Strategy, Roadmaps and Consulting

user experience design

User Experience Design

The NeuroSoph Experience

A satisfying customer experience is a top priority at NeuroSoph. We are dedicated to developing strong and lasting partnerships through mutual collaboration. In addition, NeuroSoph strives to ensure customer needs, wants, and desires are being met through the entire customer journey. Our customer service and technical support team are highly skilled professionals that provide customers with the right solutions to their problems.

We are committed to guiding our customers through rapidly evolving changes, creating immediate and lasting value by identifying solutions to constraints and risks, and successfully implementing NeuroSoph’s Specto AI platform.

How we deliver value to customers:

  • Project Management
    • Oversee project to ensure completion on time and within scope
  •  Requirements
    • Establish objectives and understanding
  • Chatbot Widget Configuration
    • Configure user interface to align with brand and design
  • Data Understanding
    • Understand availability and characteristics of data
  • Data Preparation
    • Establish training datasets
  • Training and Evaluation
    • Specify training and evaluate chatbots
  • Deployments
    • Implementation of chatbot into production environments
  • Data Analysis of User Conversation
    • Analyze and identify actionable insights and recommendations
  • Rolling Chatbot Updates
    • Supervise training of chatbots and release new content updates
  • Customer service and support
    • Non-technical customer service support
  • Help desk and technical support
    • Technical customer service support
  • Priority service and support
    • Immediate resolution for critical events
  • Customer and technical support case tracking
    • Tracking of issues and evaluation of resolution
  • Customer satisfaction and feedback
    • Satisfaction surveys and feedback to improve customer experience
  • Customer outreach
    • Communication of updates, maintenance and new releases

NeuroSoph's Approach

Onboarding and Initiation (estimated time: 2 weeks)

Specto AI Chatbot Launch (estimated time: 8 weeks)

Trusted Government Provider

Conversational AI for Public Sector

People need and expect information as quickly as possible to make decisions and move on with their day. NeuroSoph’s Specto AI is used to automate citizen interactions at scale, and we recently implemented a conversational AI chatbot for COVID-19 Information for a government agency. The AI chatbot delivers a conversational experience, answers frequently asked COVID- 19 vaccination questions 24/7, is accessible to all (508 compliant) and collects valuable customer insights.

Massachusetts logo color

Massachusetts Executive Office of Technology Service and Security (EOTSS)

def logo

Massachusetts Department of Children and Families (DCF)

dta

Massachusetts Department of Transitional Assistance (DTA)

DPH logo

Massachusetts Department of Public Health (DPH)

Enterprise-Ready Conversational AI chatbot for the Public Sector

satisfaction

Faster Resolution, Greater Customer Satisfaction

Conversational AI helps optimize and augment customer interactions for faster resolution and higher customer satisfaction

engagement

Reduced Workload Burden, Better Customer Engagement

Government agencies can reduce employee workload by delegating mundane and routine tasks to AI chatbots, saving them for more technical and nuanced tasks

insights

Instant Feedback, Actionable Insights

AI chatbots can receive instant feedback and understand citizens’ perspectives about issues and predict future needs

ITS75 Multi-State Software and Services Contract

Neurosoph ITS75NeuroSoph has been awarded ITS75 Multi-State Software and Services Contract Category 3 Software Publisher for the Commonwealth of Massachusetts. Under ITS75 eligible entities of the states of MA, RI, CT, NH, VT, ME, NY, NJ and PA can procure the following types of software and services from NeuroSoph:

COTS

Commercial Off the Shelf Software (COTS)

SaaS

Software as a Service (SaaS)

infrastructure as a service

Infrastructure as a Service (IaaS)

Services include software related services such as:

Any eligible entity within the Commonwealth of Massachusetts can purchase a full range of software and services through NeuroSoph. Below is a list of eligible entities:

Contact NeuroSoph