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NeuroSoph’s Specto AI platform builds custom-tailored conversational AI chatbots
NeuroSoph’s team has over 30 years of combined experience in the public sector and are highly skilled and knowledgably in AI, software, and data science. Our unique approach and process results in scalable, more intelligent chatbot solutions that provide a seamless customer experience and is adaptable to tomorrow’s needs – thus, increasing the customers return on investment (ROI), as well as return on data (ROD).
NeuroSoph provides a valuable end-to-end chatbot solution that includes the Specto AI chatbot platform, implementation and integration with other systems or databases. In partnership with the Commonwealth of Massachusetts Executive Office of Technology Services and Security (EOTSS), NeuroSoph has developed and deployed its Specto AI platform to enhance access to government services and improve resident experience.
NeuroSoph’s Specto AI Platform specializes in developing government domain-specific AI chatbots that focus and excel in understanding the government domain and its wide variety of services, functions, terminology and jargon. Our supervised AI chatbots streamline government communication, delivering highly efficient, predictable, and accurate information to the public. By saving time, providing accessibility, instant support, and reducing staff workload, they improve government operational efficiency and service delivery effectiveness.
Our government-domain AI chatbots are fully transparent, using trusted and verified information sources within the organizations or agencies they serve. Therefore, our AI chatbots do not return random or unverified results. The knowledge base is built on validated processes and accurate information provided by the government agency.
The Specto AI platform maintains complete control over rules, patterns, and the knowledge base, allowing customization and refinement of chatbot behavior to meet government requirements. Most importantly, our government AI chatbots guarantee accurate and reliable information by rigorously verifying all responses.
A satisfying customer experience is a top priority at NeuroSoph. We are dedicated to developing strong and lasting partnerships through mutual collaboration. In addition, NeuroSoph strives to ensure customer needs, wants, and desires are being met through the entire customer journey. Our customer service and technical support team are highly skilled professionals that provide customers with the right solutions to their problems.
We are committed to guiding our customers through rapidly evolving changes, creating immediate and lasting value by identifying solutions to constraints and risks, and successfully implementing NeuroSoph’s Specto AI platform.
How we deliver value to customers:
People need and expect information as quickly as possible to make decisions and move on with their day. NeuroSoph’s Specto AI is used to automate citizen interactions at scale, and we recently implemented a conversational AI chatbot for COVID-19 Information for a government agency. The AI chatbot delivers a conversational experience, answers frequently asked COVID- 19 vaccination questions 24/7, is accessible to all (508 compliant) and collects valuable customer insights.
Conversational AI helps optimize and augment customer interactions for faster resolution and higher customer satisfaction
Government agencies can reduce employee workload by delegating mundane and routine tasks to AI chatbots, saving them for more technical and nuanced tasks
AI chatbots can receive instant feedback and understand citizens’ perspectives about issues and predict future needs
NeuroSoph has been awarded ITS75 Multi-State Software and Services Contract Category 3 Software Publisher for the Commonwealth of Massachusetts. Under ITS75 eligible entities of the states of MA, RI, VT, and ME can procure the following types of software and services from NeuroSoph:
