Why NeuroSoph?

NeuroSoph’s Specto AI platform builds custom-tailored AI solutions

Trusted Government Provider of Enterprise AI

3.2M+

clicks

Chatbot
Clicks

90.2K+

interactions

Chatbot
Interactions

92%+

automating

Automating of
Routine Questions

450K+

messages

Chatbot
Messages

NeuroSoph’s team has over 30 years of combined experience in the public sector and are highly skilled and knowledgably in AI, software, and data science. Our unique approach and process results in scalable, more intelligent chatbot solutions that provide a seamless customer experience and is adaptable to tomorrow’s needs – thus, increasing the customers return on investment (ROI), as well as return on data (ROD).

NeuroSoph provides valuable end-to-end AI solutions that includes the Specto AI chatbot platform, implementation and integration with other systems or databases. In partnership with the Commonwealth of Massachusetts Executive Office of Technology Services and Security (EOTSS), NeuroSoph has developed and deployed its Specto AI platform to enhance access to government services and improve resident experience.

NeuroSoph’s Specto AI Platform specializes in developing government AI solutions. This includes domain-specific AI chatbots that focus and excel in understanding the government domain and its wide variety of services, functions, terminology and jargon. Our supervised AI chatbots streamline government communication, delivering highly efficient, predictable, and accurate information to the public. By saving time, providing accessibility, instant support, and reducing staff workload, they improve government operational efficiency and service delivery effectiveness.

Our government-domain AI chatbots are fully transparent, using trusted and verified information sources within the organizations or agencies they serve. Therefore, our AI chatbots do not return random or unverified results. The knowledge base is built on validated processes and accurate information provided by the government agency.

The Specto AI platform maintains complete control over rules, patterns, and the knowledge base, allowing customization and refinement of chatbot behavior to meet government requirements. Most importantly, our government AI chatbots guarantee accurate and reliable information by rigorously verifying all responses.

We also provide other AI solutions including Intelligent Forms Processing and AI Assisted Intakes. Our Forms Processing helps alleviate administrative burden by helping to provide an accurate and efficient solution to process SNAP Interim Reports. Our AI Assisted Intake helps streamline and enhance efficiency, accuracy, and accessibility of the application process.

Our Core Competencies include:

AI light blue

Artificial Intelligence (AI)

deep learning light blue

Machine and Deep Learning (ML)

Natural Language Processing Light Blue

Natural Language Processing

AI chatbot light

Conversational AI Chatbots

OCR light

Image Processing and Computer Vision

computer vision

Optical Character Recognition (OCR)

system integration

Analytics and System Integration

project management

Project Management

strategy

AI Strategy, Roadmaps and Consulting

user experience design

User Experience Design

The NeuroSoph Experience

A satisfying customer experience is a top priority at NeuroSoph. We are dedicated to developing strong and lasting partnerships through mutual collaboration. In addition, NeuroSoph strives to ensure customer needs, wants, and desires are being met through the entire customer journey. Our customer service and technical support team are highly skilled professionals that provide customers with the right solutions to their problems.

We are committed to guiding our customers through rapidly evolving changes, creating immediate and lasting value by identifying solutions to constraints and risks, and successfully implementing NeuroSoph’s Specto AI platform.

How we deliver value to customers:

  • Project Management
    • Oversee project to ensure completion on time and within scope
  •  Requirements
    • Establish objectives and understanding
  • Chatbot Widget Configuration
    • Configure user interface to align with brand and design
  • Data Understanding
    • Understand availability and characteristics of data
  • Data Preparation
    • Establish training datasets
  • Training and Evaluation
    • Specify training and evaluate chatbots
  • Deployments
    • Implementation of chatbot into production environments
  • Data Analysis of User Conversation
    • Analyze and identify actionable insights and recommendations
  • Rolling Chatbot Updates
    • Supervise training of chatbots and release new content updates
  • Customer service and support
    • Non-technical customer service support
  • Help desk and technical support
    • Technical customer service support
  • Priority service and support
    • Immediate resolution for critical events
  • Customer and technical support case tracking
    • Tracking of issues and evaluation of resolution
  • Customer satisfaction and feedback
    • Satisfaction surveys and feedback to improve customer experience
  • Customer outreach
    • Communication of updates, maintenance and new releases

NeuroSoph's Approach

Specto AI Chatbot Launch (estimated time: 8 weeks)

Specto AI Assisted Intake (estimated time: 14 weeks)

Trusted Government Provider

AI Solutions for Public Sector

People need and expect information as quickly as possible to make decisions and move on with their day. NeuroSoph’s Specto AI is used to automate citizen interactions at scale, and we recently implemented a conversational AI chatbot for COVID-19 Information for a government agency. The AI chatbot delivers a conversational experience, answers frequently asked COVID- 19 vaccination questions 24/7, is accessible to all (508 compliant) and collects valuable customer insights.

Enterprise-Ready AI Solutions for the Public Sector

satisfaction

Faster Resolution, Greater Customer Satisfaction

AI helps optimize and augment customer interactions for faster resolution and higher customer satisfaction

engagement

Reduced Workload Burden, Better Customer Engagement

Government agencies can reduce employee workload by delegating mundane and routine tasks to AI, saving them for more technical and nuanced tasks

insights

Instant Feedback, Actionable Insights

AI can receive instant feedback and understand citizens’ perspectives about issues and predict future needs

ITS75 Multi-State Software and Services Contract

ITS75 - Software and Services logo
its75 states - maine, rhode island, Massachusetts, vermont

NeuroSoph has been awarded ITS75 Multi-State Software and Services Contract Category 3 Software Publisher for the Commonwealth of Massachusetts. Under ITS75 eligible entities of the states of MA, RI, VT, and ME can procure the following types of software and services from NeuroSoph:

COTS

Commercial Off the Shelf Software (COTS)

SaaS

Software as a Service (SaaS)

infrastructure as a service

Infrastructure as a Service (IaaS)

Services include software related services such as:

Any eligible entity within the Commonwealth of Massachusetts can purchase a full range of software and services through NeuroSoph. Below is a list of eligible entities:

Contact NeuroSoph