Case Study
Leveraging the success and experience from the COVID-19 AI chatbot implementation, NeuroSoph helps the Commonwealth of Massachusetts’s Department of Public Health deliver digital COVID-19 vaccination records to its citizens using an intelligent conversational AI chatbot.
Within the Commonwealth of Massachusetts, the Department of Public Health (DPH) keeps people healthy and communities strong. The DPH promotes the health and well-being of all residents by ensuring access to high-quality public health and healthcare services, focusing on prevention and wellness, and health equity for all.
Industry
Location
Number of Employees
Over 21K chatbot clicks
Over 44K chatbot messages
Over 96% chatbot messages meeting the needs of visitors
The Commonwealth of Massachusetts leveraged its existing partnership with NeuroSoph and its Specto AI (artificial intelligence) platform, which was also used to build the COVID-19 AI chatbot). NeuroSoph’s cutting-edge Specto AI platform builds secure and enterprise-ready conversational AI chatbots. Furthermore, these intelligent AI chatbots are trained on industry-specific data enabling them to understand the nuances of each industry. Using Specto, a highly scalable and intelligent conversational AI chatbot solution was deployed on myvaxrecords.mass.gov (Note: now decommissioned).
As NeuroSoph successfully implemented the Specto AI platform and built the COVID-19 AI chatbot with EOTSS, a proven process was leveraged to quickly build the My Vax Records AI chatbot for DPH, which helps provide COVID-19 vaccination records.
Like for the COVID-19 chatbot, NeuroSoph used a 5-stage iterative process with DPH. Using the Specto AI platform, NeuroSoph launched a conversational AI chatbot that provides vaccination records and helps residents of Massachusetts generate a COVID-19 Smart Health Card that can be downloaded and stored on mobile phones.
After some cities and towns from the Commonwealth of Massachusetts mandated a COVID-19 vaccination record for indoor leisure activities, residents needed guidance and an easy solution to obtain their digital COVID-19 smart health card.
NeuroSoph’s Specto conversational AI chatbot is used to augment citizen interactions at scale. The Specto AI chatbot delivers a conversational experience and helps provide an easily accessible method to obtain digital COVID-19 records online at any time – 24/7, 365 days. In addition, the My Vax Records AI chatbot can help direct people to frequently asked questioned (FAQs) regarding the storage and use of their digital smart health card.
The Commonwealth of Massachusetts continues to benefit from the successful partnership with NeuroSoph. DPH partnership with NeuroSoph leverages their Specto AI platform to build intelligent conversational chatbots that expands engagement channels, provides better customer experience, and increases the customers return on investment (ROI), as well as return on data (ROD). Most importantly, it aids in delivering services that citizens need – anywhere they need it.
The Commonwealth of Massachusetts and EOTSS partners with NeuroSoph to build intelligent Specto AI Chatbots that expands engagement channels, provides better resident accessibility, and superior experiences and convenience.
Talk to NeuroSoph and we can help enhance customer convenience within your organization. We encourage you to reach out so we can discover how we can work together to optimize customer experiences to provide unparalleled convenience and service.
